Shipping Policy

At HUESMATE, we are committed to delivering your orders securely and on time. Please read the following shipping guidelines carefully.

1. Order Processing

  • Orders are processed within 1 – 2 business working days after payment confirmation.
  • Customers may receive an Email / SMS / WhatsApp confirmation once the order has been dispatched.

2. Shipping Methods & Timelines

  • We work with trusted courier service providers for orders shipment and delivery.
  • Once an order has been dispatched, the delivery timelines are managed by our courier partners. 
  • Please note, delivery timelines are estimates. While we strive to ensure timely delivery, HUESMATE is not responsible for delays caused by courier services, unforeseen circumstances, or events beyond our control.
  • Standard delivery timelines are usually 5 – 8 business working days after the order has been dispatched. The delivery timelines also depend on location. Remote or rural areas may take longer.

3. Shipping Charges

  • Shipping charges vary depending on product type, package size, volume, weight, delivery location, packaging requirements, mode of transport, and courier service provider.
  • Wherever applicable, the shipping charges are calculated and displayed during checkout before payment.
  • During any claims, the shipping and handling charges are non‑refundable. Refer to our Refund Policy for details.

4. Order Tracking

  • Once dispatched, customers may receive a tracking ID via Email / SMS / WhatsApp.
  • Tracking updates are provided directly by the courier partner.

5. Delivery Guidelines

  • Customers must ensure accurate delivery information at checkout. Incorrect addresses may lead to delays or failed deliveries.
  • If unavailable at the time of delivery, the courier may attempt redelivery (usually once), or hold the package at a local hub for limited time only as per courier provider's policies.
  • We are not liable for deliveries signed for by someone else at the address provided by the customer. Once the courier confirms delivery at the registered address, the order will be considered fulfilled. 
  • Failed deliveries due to incorrect address or unavailability may not qualify for claims. Refer to our Refund Policy for details.

    6. Damaged or Tampered Packages

    • If the package appears tampered, opened, or damaged, customers are advised not to accept delivery.
    • Acceptance of such packages will be considered confirmation of good condition.
    • Any such issues must be reported to us within 24 hours of delivery. Refer to our Refund Policy for details.

    7. International Orders and Shipping

    • Currently, we accept orders from within India only. International orders and shipping will be announced once available.

    8. Customer Responsibility

    Customers are responsible for:

    • Providing accurate delivery details at checkout.
    • Ensuring availability at the delivery address.
    • Inspecting the package at the time of delivery, and refusing if tampered.
    • Recording a continuous unboxing video showing the sealed package, the opening process, and the issue clearly. Without this video, claim(s) will not be processed.
    • Storing products safely, away from heat, sunlight, and children.

    9. Legal Jurisdiction

    All disputes related to shipping will fall under the jurisdiction of S.A.S. Nagar (Mohali), Punjab, India.

    10. Contact Information

    For any shipping‑related queries, please contact us at:

    • Email: customer.care@huesmate.com
    • Phone: Customer Care: (+91) 7087111278
    • Address: HUESMATE COSMETICS LLP, SCO 35 UGF, Citi Plaza, Peer Muchalla, Zirakpur, SAS Nagar (Distt.), Punjab – 140603